Frequently Asked Questions

Here you will find answers to the most common questions about the collection process. Many answers can also be found on our overview pages for clients and debtors. If you have any further questions, you can contact us at any time.

Questions About My Claim

Do you have an outstanding claim and need more information? Here you will find answers to the most common questions about payment options, dunning procedures and the current status of your claim. Our goal is to offer you a transparent and straightforward solution. If your question isn’t covered, feel free to contact us directly.

Questions About My Payment

Have you made a payment, or would you like to know what payment options are available to you? Here you will find answers to the most common questions about incoming payments, installment arrangements and payment deadlines. Our goal is to make the payment process smooth and transparent for you. If you have any further questions, we are happy to help.